Specified Commercial Transactions Disclosure

This disclosure concerns reservations made directly through the KIRAKU ONSEN LIVING website (/en/reserve).

Operator

有限会社蔵王喜らく

Representative

岡崎彌平治

Address

〒990-2301 山形県山形市蔵王温泉935-25

Phone

023-694-2222

Email

hotelkiraku@zao-kiraku.co.jp

Sale price

The room rate shown in the quote during the booking process for each room.

Charges other than the listed price

The room rate shown includes the bathing tax. The new Yamagata City accommodation tax (3% of the room rate) takes effect on April 1, 2027. How it applies at this hotel will be announced separately once finalized. See the booking terms for details.

Payment method & timing

New direct bookings require full payment of the room rate by card during the booking process. Your booking is not formally confirmed until payment and the booking details have been verified.

Timing of service

Your reserved check-in date

Withdrawal & cancellation

Cancellation fees use Japan time: no fee until 23:59 eight days before arrival; 30% of the room rate from seven to two days before arrival; 50% the day before; and 100% on arrival day or for no-shows. Open “Manage your booking” in your confirmation email and verify the email address used for your booking. Review the cancellation fee and refund amount, then confirm cancellation. Cancellation and any refund to the original card are processed automatically. The booking page shows cancellation and refund status separately, and we also email the results. The time a refund appears on your statement depends on your card issuer. Cancellation fees are fixed when the server accepts your final cancellation confirmation, using Japan time. Any fractional yen in the cancellation fee is rounded up to the next whole yen. Any refundable amount after the cancellation fee is automatically returned to the original payment method, limited to the amount paid less prior refunds. No additional refund handling fee is imposed.