Official booking | KIRAKU ONSEN LIVING

Cancellation policy
Cancellations made by 23:59, 8 days before arrival, are free of charge. Cancellations from 7 to 2 days before arrival are charged 30% of the room rate; the day before arrival, 50%; and on the day of arrival or in case of no-show, 100%. You can cancel using the link provided in your booking confirmation. Once cancellation is completed, your reservation is cancelled immediately, whether or not a cancellation fee applies. If a fee applies, the hotel will contact you separately afterward.

Bathing tax and other charges
The room rate shown includes the Yamagata City bathing tax (nyuto-zei). The new Yamagata City accommodation tax (3% of the room rate) takes effect on April 1, 2027. How it applies to bookings at this hotel will be announced separately once finalized ahead of that date.

Child rates
A child’s age is determined on the check-in date (Japan time). [Rooms opening from 2027] A child aged 0–6 who uses bedding (a futon, bed, etc.) is charged the room rate as one guest using bedding. Children aged 7 and older are charged the same rate as adults using bedding. Limits per room: One-Bedroom Apartment: up to 3 guests using bedding; Two-Bedroom Apartment: up to 6 guests using bedding; Twin Room with Sofa Bed: up to 3 guests using bedding; Single Room with Sofa Bed: up to 2 guests using bedding; Spacious Japanese-Western Room: up to 6 guests using bedding. Bookings exceeding these limits cannot be accepted. Bookings that include a child aged 0–6 sharing the bedding of other guests, without additional bedding, are not available online at the moment. [All other rooms] Children aged 0–6 stay free of charge (sharing existing bedding); bedding and amenities are not included, and children aged 7 and older are charged the adult rate. All children must be included in the room occupancy count when booking — bookings exceeding a room’s maximum occupancy cannot be accepted. Direct bookings are for room only, without meals.

Payment
Payment is due on site, by cash or credit card, at check-in or during your stay. Online card payment is not collected through this booking form. If a cancellation fee applies, it is not collected through this form either — the hotel will contact you separately.

Check-in / check-out
Check-in is from 15:00 to 24:00, and check-out is at 10:00.